Refund policy
What is your return policy?
We are pleased to provide a full refund on any unused products returned within 30 days of purchase. Refund will be processed once items are received by Beauty Braids & Beyond.
Due to the nature of our products, we do not offer refunds on used/opened products.
Unused/unopened products returned after the 30 day bench mark will only be eligible for a non-transferrable store credit. Beauty Braids & Beyond will not accept returns of unused/unopened products after the sixth month from the purchase date.
Can I exchange my item for another?
If an exchange is needed on unused products for whatever reason please contact us at info@beautybraidsandbeyond.com
Can I return an open item?
Due to the nature of our products, we do not offer refunds on used products.
In the event that you are unhappy with an opened product please contact us immediately and we will do everything in our power resolve to the issue.
My item was damaged in transit, what do I do?
In the rare event that your product is defective or damaged upon arrival, please send us an email with your order number and photo of damages at info@beautybraidsandbeyond.com
We will work to ensure you receive a full refund, credit or replacement on a case-by-case basis.
How do I package my item for return?
To return, you may use any packaging of your choice which does not compromise the safety of the product and ship to:
Beauty Braids & Beyond
4-8770 The Gore Road, Suite #216
Brampton, ON
L6P 0B1
Disclaimer:
Beauty Braids & Beyond is not responsible for the shipping costs of a return item.
A refund will be processed once the item is received and vetted by Beauty Braids & Beyond. Beauty Braids & Beyond reserves the right to withhold a refund on items believed to have been used or opened.